Software & Platforms
Sentient Machines
Our real AI speech and emotion platform analyses contact centre interactions to transform business outcomes such as increasing sales, improving CS / CX, and monitoring compliance.
Field of Expertise
Conversational Analytics
Expertise
Sentient Machines’ leading edge platform analyses 100% of customer and employee interactions in real-time… - It categorises and flags emerging issues, non-compliance, and agent performance challenges, including otherwise difficult to identify dimensions such as empathy and listening - It eliminates the need for manual Quality Control and improves training effectiveness - Powered by 25 proprietary, proven AI algorithms - Seamlessly integrated, user-friendly, real-time platform