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Our real AI speech and emotion platform analyses contact centre interactions to transform business outcomes such as increasing sales, improving CS / CX, and monitoring compliance.
About
Even though companies record millions of customer interactions each day, 80% still rely solely on costly and time-consuming manual methods of review that offer only limited and delayed insights. Affordable and customisable, our technology effortlessly plugs in to your telephony systems and analyses 100% of customer interactions - unveiling in real-time a wealth of actionable insights on to our user-friendly dashboard.
Key Benefits
- Increased sales up to 340% - Reduced churn by up to 60% - Identify reasons for missed sales opportunities - Measure and improve customer service / experience - Continual measurement of customer likes / dislikes - Monitor agent productivity and improve performance - Optimise QA process - Automatic discover of non-compliance In addition, our unique algorithms detect emerging trends and alert you to urgent business opportunities, giving you full transparency across 100% of your customer and employee interactions.
Applications
Can be applied to any business who engage with their customers via phone, email, or chat. Particularly useful for Financial Services due to our advanced compliance features such as script recognition and the automatic discover of non-compliance.