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Deep-Insight is a leading European B2B Customer Experience (CX) company founded in 2000 by a small team of ‘magicians’ with one goal: researching a way to read customers’ minds.
About
In the B2B world, Net Promoter Score (NPS) is a good metric but it's not enough. You need to go further and get to the heart of the relationship you have with your clients. Deep-Insight's Customer Relationship Quality (CRQ) methodology and framework were designed in 2000 by a team of 'magicians' with large complex B2B organisations in mind.
Key Benefits
Reduced churn
Improved revenues and margins
Better B2B account management
Applications
Target market is any large B2B organisation. Typical clients have annual revenues in excess of €500m and the majority of those revenues come from fewer than 100 clients