Customer Success & Innovation Management Space
Matt has worked in the Customer Success & Innovation Management Space now for some 15 years with a variety of global companies across many industrial sectors including, Aerospace, Automotive, Education, Energy, Finance & Banking, FMCG, Government, Manufacturing, Pharmaceutical, Publishing, Technology and Telecommunications including, Aon, BMW, BASF, BP, Carlson Wagonlit Travel, CBA, Cisco, Citi Bank, Deloitte, EDF Energy, Electrolux, IBM, J&J, Li & Fung, KBC, Lloyds Banking Group, Perkin Elmer, PwC, Rolls Royce, Siemens, UNHCR, United Nations, Unilever and the UK Government. Planned, designed and implemented transformational, sustainable crowd innovation capabilities leveraging SaaS Innovation Management Platforms for Internal and External Innovation Programmes discovering new products, services, business models, cost savings and process improvements. Key outcomes include: Discovering between £2m-£2bn in estimated revenue growth and cost savings for a range of organisations. Capturing over 3,500 ideas in 72hrs for one company from over 16 locations around the world. Regularly engaging over 50% of organisations employee base to help transform their Innovation Cultures. Guiding the design of various External Innovation Programmes for a range of clients including; BMW, Cisco, Siemens, Unilever, UNHCR and The United Nations. Holds three degrees including a PhD. Writes and presents thought leadership on the various topics on crowd innovation at conferences as well as a blog and twitter feed below. Blog – mattchapmanblog.com Twitter – drmattchapman
