Voice and Chat AI for Travel

About

Dazzle is an automated product that gives travellers booking, flight times, local area knowledge, hotel concierge and other useful timely information via all major voice and chat services where the answers are intuitively interpreted by AI and machine learning to give the customer their personalised, accurate result. The Conversational SaaS model is simple to integrate and manage with brand specific information. Travel providers can engage their customers via all major voice and chat services (Alexa, Bixby, Messenger, Push Notifications, IBM Watson etc.), activating new channels in an intuitive way. Dazzle provides this using a travel oriented conversational Software as a Service (SaaS) model, simple backend services integration and a content management layer for managing brand specific information   What does it mean for the airline? Dazzle provides a new digital channel for existing airline services and information which is more intuitive and provides a customer a “Wow factor”, which will increase customer satisfaction. By introducing an automated channel for customer interactions and information requests, an airline can reduce costs of customer service. The intuitive nature of a conversational interface will increase the airline’s brand engagement while gathering valuable insights on customer behaviours and preferences.     What does it mean for the customer? Customer: “Alexa, open Dazzle.” Alexa: “Dazzle started; How can I help?” Customer: “What time is my flight today?” Alexa: “You are booked on VS192 at eight pm this evening. You are not checked in. Would you like to do that now?” Customer: “Yes please” Alexa “I have all your passenger information. Would to like a window or aisle seat” Customer: “Aisle.” Alexa “I have selected seat 12D on the aisle. Would you like to finalise your check-in?” Customer: “Yes” Alexa “You are now checked in and can collect your boarding pass at the airport or via the Virgin Atlantic app.” Travellers can request information about their booking, airline services and airport information which would not be accessible of available via standard voice assistant services as it is specific to the airline they are travelling with. Traveller can make simple information requests about airport and aircraft services, as well as managing their booking using the conversational interface.   How does Dazzle work? Dazzle provides travellers with several options for participating in automated conversations with travel services providers. It uses existing leading voice and text chat services such as Amazon Alexa, Facebook Messenger, Twitter and SMS. New interfaces will be added to Dazzle as they become prevalent in the marketplace. The conversations are managed by a conversational model which understands the customer intents and can respond with brand specific information and service requests. The conversational model is optimised for understanding requests and conducting dialogues that are common within the travel services industry and include skills for air travel, rail travel and hospitality. Brand specific content can be managed by the customer using a content management system, which is usable by the airlines non-technical staff members. This allows customer service staff to update and maintain frequently requested information using insights derived from customer conversations with Dazzle. For conversational interaction with exsisting digital services, Lola Tech can provide integration services with customer back ends. Lola ech has significant experience in delivering technical solutions in the airline space. What can I say? “What time is my flight tomorrow?” “When does check in close”? “How much luggage can I take with me?” “Please check me in for my flight” “What flights are available tomorrow from London Heathrow to Paris?” “Is my plane delayed?” “Will I be able to get food on the plane?”