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Increase self-service rates, reduce costs, and improve customer satisfaction by deflecting calls with self-service delivered through any digital channel.
About
Zappix Visual IVR users independently resolve the common, tedious use cases that bog down contact centers by utilizing self-service technology, increasing efficiency, and avoiding agent burnout. Customers can look up order status, submit forms and claims, manage account details, and more through innovative automation & seamless integration to back-end systems. Launch quickly and easily thanks to Zappix APIs and a powerful drag-and-drop development interface. Zappix Visual IVR — established solution for digital transformation, easy and fast to deploy, with clear ROI and improved customer satisfaction.
Key Benefits
Free Demo Call (617) 858-8449 or visit zappixinc.zappix.com on your mobile device to experience Visual IVR for yourself and see how the experience could look for your customers. Grow Revenues Zappix allows its customers to place banners of their choice to promote new products, services or company announcements. These banners are clickable and will direct consumers to the customer's landing page. Improve Containment Rates Zappix automates routine inquiries and thus reduces the number of calls to live agents. Customers of Zappix experience containment rates of over 80%. This helps reduce cost, enhance digital transformation, and improve customer satisfaction. Impressive Savings Zappix Visual IVR improves self-service rates and increases automation in the contact center, thus reducing the number of calls to live agents. Customers can look up order status, submit forms, pay bills and more without having to tie up an agent. Boost Customer Satisfaction Customers today prefer to solve product or service issues on their own. Zappix solution is a digital self-service platform that offers customers an intuitive channel to resolve their inquiries. Our customers experience a high NPS for ease-of-use. Fast & Easy Deployments The Zappix cloud-based solution is built on a strong back-end web-app editor with open API technology, which allows very rapid deployment of new customers and quick turnaround of change requests.
Applications
Retail - E-Comm Self-Service - Proactive Customer Service Healthcare - Digital Patient Engagement - Zappix No-Show Solution - Pre/Post Procedure Management Insurance - Self-Service Claims Management - Policy Management Logistics & Services - Tracking Services - Tutorial & FAQ - Delivery Reminders Public Sector - Citizen Engagement Platform Financial Services - Digital Debt Collection Utilities - Service Interruption Management