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We collect behavioural and intent data signals on your customers and prospects and then let you understand and visualise their journeys across the various engagement channels
About
Customer Journey intelligence is the representation of holistic, real-world customer experiences, as individuals interact with an organization across touchpoints and silos, over time. It is the foundation for the right-time, context-sensing, and actionable insights that drive a continuous learning, orchestration, and optimization of customer engagement. Customer Journey Intelligence is the most important dimension of Digital Intelligence*; its implementation directly leads to improved business outcomes and customer value creation.
Key Benefits
Increased customer retention Increased customer satisfaction and NPS reduced churn increase sales revenues Reduce wasted retargeting spend
Applications
Data and insights teams, marketers and customer service teams Chief Digital Officer Chied Data Officer Chief Marketing Officer Chief Customer Officer Head of Retention Head of Sales