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Tailored Talks uses digital questionnaires, symptom tracking and call-back functionality, to empowers clinicians to deliver simple personalised medical information to patients.
About
How it works? Healthcare professionals can access a library of over 4,000 NHS-approved slides to create bespoke presentations tailored to each patient’s needs. Use our intuitive slide builder to design custom multi-media presentations that cover medical symptoms, lifestyle advice, and mental health support.
Tailored Talks Patient Portal: We know that healthcare teams can be time poor, which is why we have created the portal for patients, available online. This allows onboarded patients to be automatically sent information based on their needs, without any input from clinicians. Patients answer a self-assessment questionnaire which triggers tailored information to be sent to them, and gives them the option to receive further support through our Advice Line partners, using our call-back functionality. This feature also allows patients and their clinicians to track symptoms over time.
Who's using it? Tailored Talks is currently in use across Scotland to support stroke care, neurological conditions, and elderly and frail care within the NHS and has also been used by Primary Care Pharmacists in Edinburgh to counsel patients about the risk of stroke associated with atrial fibrillation and the balance of risks and benefits of starting anticoagulants. The Tailored Talks patient portal is currently supporting people living with Long Covid and recovering from stroke in NHS Lothian.
Key Benefits
- Empower patients: enable patients to self-manage their condition.
- Promote equality: disseminate information to reduce healthcare inequalities.
- Reduce pressure: alleviate the workload on medical teams through efficient information sharing.
- Improve understanding: track the impact of your clinical pathway at population level using Tailored Talks advanced analytics
"The Long COVID digital pathway developed by Pogo Digital Healthcare, NHS Lothian, and CHSS, is a great example of how the NHS, the third, and private sectors can work together to build a truly innovative solution to the challenges faced by people with Long Covid." Tracey Gillies, Medical Director, NHS Lothian
"A great tool to increase patient engagement – well done!" Stroke clinician
"These presentations put all the information in one place and in a user-friendly, simply format that helps me accept the ‘new me’." Feedback from a patient on our Long Covid pathway
Applications
- Public healthcare boards (e.g. NHS)
- Medium and large private healthcare provider looking for information partnerships
- Large charities looking to better support their service users