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Generative VOICE AI platform that Elevate CX & EX with cutting-edge AI, offering seamless customer and employee support for unparalleled experiences.
About
SoundHound, a pioneering brand in voice AI innovation, directly addresses the pressing market problem of labor scarcity and the rising cost of operations. Our unique solutions empower businesses and individuals by providing seamless, intuitive voice AI experiences through our omnichannel Customer and Employee AI-enabled assistants. SoundHound tackles the challenge of labor scarcity and cost efficiency, offering a transformative way to streamline customer support and enhance employee productivity. With our technology, you can harness the power of AI to revolutionize customer experiences and improve workplace efficiency, driving success in the digital age while saving costs and overcoming workforce challenges.
Key Benefits
Why Smart Answering is a Game-Changer for Retail Brands
Every call is a potential sale, a service opportunity, or a customer loyalty moment. But in today’s fast-paced retail environment, missed calls often mean missed revenue—and an eroding brand experience. That’s where Smart Answering by SoundHound AI steps in.
Key Benefits for Retailers
1. 24/7 Call Coverage – Never Miss a Sale Again
Customers call at all hours, and expectations for immediate answers have never been higher. Our AI-powered Smart Answering ensures every call is answered—during peak hours, after-hours, weekends, and holidays.
2. Enhanced In-Store Efficiency
Free up your staff to focus on customer service and sales—not the phone. Our system filters, routes, and resolves incoming calls, reducing interruptions and wait times for in-store shoppers.
3. Cost-Effective Scalability
Whether you operate 10 stores or 1,000, Smart Answering grows with you—without the cost of hiring more staff. At just a fraction of the cost of live agents, it delivers consistent, professional support at scale.
4. Higher Conversion & Lead Capture
Turn inquiries into sales. Our AI captures customer intent, logs every interaction, and forwards qualified leads to the right department—so no opportunity slips through the cracks.
5. Brand-Consistent, Multilingual Service
Provide seamless, professional experiences in multiple languages with fully customizable scripts that reflect your brand’s tone and personality.
Business Impact
- 📈 Recover $10,000+ in monthly revenue typically lost to missed calls
- 📉 Reduce labor costs by up to 40% on basic call handling
- 🔄 Answer up to 5,000 missed calls every month—with zero wait times
- 📊 Get real-time call analytics to track performance and optimize operations
Smart Technology, Simple Setup
No heavy IT lift. Smart Answering integrates easily with your existing phone system and CRM, making deployment quick and disruption-free.
Designed for Multi-Location Retail Success
From fashion and electronics to auto parts and home goods, we help high-volume retailers deliver standout service—without overwhelming staff or breaking the budget.
“Smart Answering helped us cut down missed calls by over 80%, improved customer satisfaction, and allowed our team to stay focused on in-store service. It's like having a digital receptionist at every store.” — VP of Operations, National Retail ChainReady to Elevate Your Customer Experience?
Let’s show you how Smart Answering can boost revenue, reduce costs, and improve customer loyalty—store by store.
👉 Get in Touch or learn more at soundhound.com/smartanswering
Applications
Key Target Markets & Use Cases for Smart Answering
Fitness & Wellness Chains
Examples: Club Pilates, LA Fitness, Planet Fitness, CycleBar, StretchLab, F45, UFC Gyms
Key Use Cases:
- Capture and convert inbound calls for class bookings and intro offers
- Answer FAQs about memberships, pricing, schedules, and promotions
- Handle overflow and after-hours inquiries to boost retention
- Free up front-desk staff to focus on in-studio member experience
Impact: Increases member conversion, reduces churn, recovers revenue from missed leads.
Retail Chains
Examples: Sephora, Petco, Tractor Supply, AutoZone, Dollar Tree, GNC
Key Use Cases:
- Provide 24/7 customer service across all locations
- Support high-volume call periods (e.g., holidays, product launches)
- Route product or stock inquiries to local stores
- Ensure consistent brand voice and reduce wait times
Impact: Boosts customer satisfaction, reduces labor costs, and prevents lost sales.
Convenience Stores & Gas Stations
Examples: 7-Eleven, Circle K, Casey’s, Speedway
Key Use Cases:
- Answer calls about store hours, fuel pricing, and services (e.g., car wash, ATM, lottery)
- Route urgent calls (e.g., safety issues) directly to store managers
- Support franchisees with unified call handling for promotions or events
Impact: Ensures a standardized, always-available experience without adding headcount.
Car Wash & Auto Service Chains
Examples: Mister Car Wash, Take 5, Quick Quack, Pep Boys, NAPA Auto
Key Use Cases:
- Handle peak-time and after-hours inquiries about services, hours, and memberships
- Promote upsells like premium washes or monthly plans
- Route membership and billing questions to centralized support
- Help manage high call volume with low operational overhead
Impact: Drives more membership sales, reduces staff burden, improves loyalty.
Multi-Location Franchises & Professional Services
Examples: The UPS Store, Staples, Edward Jones, Massage Envy
Key Use Cases:
- Provide consistent call handling across all franchisees or locations
- Support service bookings, product inquiries, or appointment setting
- Deliver localized responses while maintaining brand consistency
- Enable franchisee productivity with minimal training or tech lift
Impact: Centralizes customer engagement, unlocks franchise monetization models.
Municipalities & Public Services
Examples: City 311 services, libraries, parks departments, utility services
Key Use Cases:
- Answer common public inquiries after hours (permits, events, closures)
- Reduce call center strain with multilingual AI voice agents
- Ensure continuity of service during staff shortages or emergencies
Impact: Improves civic engagement, reduces operational strain, supports accessibility.