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AI is changing customer experience. Our Virtual Agents continuously learn to allow your staff to focus on what really matters.
About
A Virtual Agent is a natural language digital agent that can be trained and is continuously learning how to better perform tasks accurately and efficiently. We’ve developed, through machine learning, one of the most advanced Virtual Agent models in the world. At the same time, we’ve worked with large enterprise to understand their challenges and tailor our products to a range of business requirements. We know that businesses have lots of problems, but they also have lots to work with. We work closely with clients to integrate with what they’ve got - making use of their existing systems, processes, data and customer knowledge to improve customer interactions. EBO enables seamless end to end journeys that deliver better onboarding, retention and re-engagement.
Key Benefits
We work to make a real impact, that can be seen in the every-day running of a business. This isn’t about ‘digital transformations’ or new world trends that claim to revolutionise the future. It’s about today’s business problems, these are: - Automating linear, repetitive processes - Reducing Operating Costs - Increasing data capture at every touch point - Transforming the customer experience into a digital-first model - Unifying channels into a single model - Supporting over 90+ languages
Applications
EBO’s productised Virtual Agent allows it to offer specific services, presently, within four key market verticals : healthcare, financial services, iGaming and telco. In all these industries the main service deliverable relates to the automation of service wherein the enterprise seeks to improve efficiency and Customer Experience (CX) whilst reducing operating expenditure. The supporting deliverable is an RPA-based drive to simplify and drive repetitive functional processes in a business (such as KYC, on-boarding, appointment setting and so on). Whilst EBO’s product leverages the strength of AI frameworks it is entirely vendor independent and is built on its own intellectual property. EBO has been active in the UK, Cypriot and Maltese market and its outcomes have been extensively covered by the Financial Times, Forbes, The Telegraph, the Fintech Times as well as other international press and/or journals. In the healthcare vertical EBO is deployed in two NHS flagship hospitals (Somerset Trust and East London trust) which are providing the basis for EBO’s expansion in the UK. In the financial services vertical EBO is working with FxPro (the largest European foreign exchange trader) as well as Mapfre. In the iGaming vertical EBO is working with Italy’s largest retail participant: StanleyBet as well as other Malta-registered entities.