Semafone

About

1. Delivers Competitive Advantage The General Data Protection Regulation (GDPR) due to take effect in May 2018 requires organisations to increase the protection of customers’ personal data. High performance enterprises recognise that security and trust are key elements of their brand and that a robust security strategy will build consumer confidence and increasing revenue whilst still ensuring compliance objectives are achieved. Research carried out by the UK’s Financial Services Authority (FSA) showed; “28% of the general public were not verbally sharing their credit and debit card details with contact centre agents” due to data security and fraud concerns. The contact centre maintains its position as a key component in an organisation’s multi-channel strategy. The contact centre team are a window into the brand, delivering for customers and driving service differentiation and revenue growth. 2. Increases Efficiency, Productivity & Workforce Flexibility Our solution removes sensitive data from the contact centre environment, whilst not altering existing business processes, enabling your teams to have complete and unrestricted access to all contact channel channels. Without access to sensitive customer data the agent can work from home or work across contact channels. Creating a truly flexible workforce with increased productivity, enhanced job satisfaction and staff retention. 3. Delivers Cost Reduction Deploying our technology can reduce compliance costs by up to 85%. With PCI DSS alone, we can reduce the controls a merchant needs to deliver from over 400 to 12. Our technology removes the need to protect data with traditional IT tools and controls, reducing the amount of technology required – such as hardware, logging tools and security patches, as well as the level of human effort involved in carrying out required checks and controls. We have been proven to reduce call AHT (Average Handling Time) providing significant cost savings. A leading UK Insurer saw a 30 second reduction after deploying our technology. A major US Wireless operator saw a 3% AHT reduction when using our technology. 4. Protects your Customers, Your People and Your Reputation! Without our technology securing your contact centre data it only takes one rogue agent, to steal one piece of personal customer data, and the damage to the company brand once in the public domain can be devastating financially and for its Executive’s reputations. With GDPR (EU General Data Protection Regulation) forcing companies from 2018 to have this type of breach in the public domain within 72 hours and with fines up to 4% of global turnover it’s a great time to ensure our solution is a key part of your organisation’s security strategy.