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With the Review retail audit app, your frontline retail sales team deliver a consistent customer experience, a compliant environment & a streamlined sales journey that drives sales
About
The Ocasta Review retail observation and audit app quickly enables your retail teams to audit, observe and visit your sites, creating scored reports, instant action plans for staff and building an estate on continuously improving stores. 👁 Coach a consistent customer journey that meets customer needs with sales observations. Review allows “in the moment” coaching and insight in your retail stores, making sure employees have sales-focused conversations, coach your sales team and meet customer needs. 🏪 Spend every store visit and audit on what matters to drive sales with our store visit mode. Review gives structure, consistency and action to each of your store visits, whether an L&D team, area manager or head office visit. Get a fair view of each of your stores, with corrective action to avoid constant follow up and uncovering the same issues. 🔎 Focus your in-store retail execution to continuously improve sales with in-store checklists. With Review you build a great store environment and compliance that meets customer needs. This drives store productivity, service standards and more opportunities to sell. These all lead to a better customer experience, improved compliance and an increase in sales and upselling.
Key Benefits
• 2-3x increase in upselling and sales through sales observations, improving conversions and customer journeys. • 4x faster audits with digital audits and checklists. • 65% of staff want more feedback, sales observations and coaching gives constant feedback which results in happier staff and better customer service. • Consistent store visits from area managers and head office. • Real-time analytics and a bird's-eye view of your store operations and performance. • Close the loop with instant action plans and assigned tasks.
Applications
The Review app is suited for retailers with a large workforce, who are typically selling products that require a "consultative sell" in which customer service and employee interactions are paramount.