Omnichannel Gift Card Solution

About

About Us Jigsaw are a gift card and payment specialist, working with brands to launch, manage, and grow new revenue channels. The gift card market in the UK & ROI is estimated to grow to £10bn + by the end of 2021. This is split approximately by market 55% B2C: 45% B2B. B2B markets include employee benefits and reward and recognition, loyalty, trade promotions, marketing incentives, customer acquisition and retention, cash-out, insurance, and customer care. You have an incredible opportunity to grow their revenue by maximising sales allowing customers to buy gift cards 24/7 online in both physical and digital form, enjoying the brand exposure and sales that come from extending 3rd party locations where gift cards can be purchased as well as entering the close to £4.8bn + corporate B2B market. Jigsaw are in a unique market position and work across all B2C and B2B market sectors, with all selling agents and service delivery partners. We currently work (across all our retail brands) with all digital distributors and resellers such as Tillo (Reward Cloud), WeGift, DiggeCard and SVM as well as all gift card mall providers such as Blackhawk, InComm, and ePay. Working with Jigsaw allows you to have one point of contact and we manage everything on your behalf via our Jigsaw 360 system. Our experience, knowledge, agility, and performance to date make us well placed to act as gift card partner. We are excited by the opportunity to launch new channels, manage, and grow the gift card programme. Our goal is to drive thegift card revenue and would like to take this opportunity to outline our services, experience, and innovative ideas How it Began Jigsaw was founded to deliver an invaluable service for retailers who want to maximize revenue from gift cards. Jigsaw’s Founder, John Bohan has been working in the B2C & B2B retail space for over 20 years, where he drove turnover to over £500m in his role as Head of Sales for Business at M&S. Jigsaw was founded in September 2013 and since then have launched, managed and grown gift card programmes for some of the biggest names in retail including ASOS, Boohoo, Costa and Nike. In the previous 12 months, we have driven £350m + in gift card sales for our clients and currently work with some of the leading retailers across B2C, B2B, and affiliate markets across the UK, ROI and Internationally. Our Team Choosing Jigsaw as your Gift Card Team has a number of benefits, including but not limited to:  25 years of experience in the gift card market  UK based team  We offer a one-stop, fully managed gift card service for our retailers and partners  Existing relationships with all processors & gift card printers  Long term relationships with all motivational houses and resellers  We work daily with distributers, mall partners and loyalty specialists  Specialism in corporate partnerships  Experience of B2C & B2B promotional marketing and campaign management  Members of GCVA (Gift Card & Voucher Association), IPA, (Institute Marketing Association) IMA (Incentive Marketing Association), EPA (Emerging Payments Association). In addition, our unique market position and industry knowledge allows us to create, be aware of, and to maximize new commercial opportunities. We now have a team of 20 + extremely capable and knowledgeable gift card experts who work across client account management, B2B partnership development, direct sales, project implementation, operations and finance. We also work closely with brands to define a short, medium and long-term strategy and our services span B2C, B2B, Prepaid and Gift Card Malls as well as consultancy across the wider retail and payments industry. We are based in South-West London, and we spend a significant amount of time on-site with our clients and partners here in the UK and across EMEA, the Nordics, the USA and APAC. Our Experience Jigsaw has launched Gift Card Programs for several brands including The White Company, Boohoo, Joules, Theatre Tokens, Clarks and NOTHS. We have launched and act as B2B gift card departments for Costa Coffee, Nike (UK & Europe), ASOS, Boohoo, Hotels.com, Clarks, The White Company, and The Entertainer Toy Shop. Our typical process, when working with a retailer for the first time, or launching a new product for an existing retailer, is outlined below: - Your Gift Card Service Jigsaw are proud to act as an extension of our brand's team as your gift card department and bring you our marketing leading solution Jigsaw 360.. We fully manage the gift card channels and continually seek new product development and growth opportunities. Our team manages all aspects of running your gift card programme, including in-store and online execution (physical and digital), B2B partnerships and direct sales, operational support including order processing, invoicing and reporting, gift card mall management (including launch), gift card production and fulfilment. We offer a dedicated account manager to support you day-to-day, a project manager during a new product launch as well as Board and Director-level support on strategy and innovation. There is no need for our brands to manage multiple vendors and partners, allowing our brands to deliver a first-class gift card programme with the minimal internal resource. Our services will include: - 1. B2C - Consumer Channel Management a) Launch and host a platform to sell of physical and digital gift cards on your websites and apps. b) Drive physical and digital gift card sales in third-party malls c) Introduce new payment channels to drive footfall d) Support with design of gift cards and gift card product development. 2. Industry Consultancy & Strategy (short, medium and long-term) 3. New Product Launches - Project Management & Ongoing Technical Support 4. Management of: - a) Gift card processing via Jigsaw 360. b) Gift card print production c) Gift card fulfilment of physical gift cards 5. Store Replenishment Support and Reporting 6. Participation in the prepaid and third-party card and voucher programs 7. Customer Service Portal (ordering gift cards for internal use) 8. B2B Channel Management 1. Sale of gift cards to agencies and businesses; services include: - a. Launch and host an “for business” website b. Client Account Management with regular calls and face-to-face meetings c. Lead Generation, Sales, and Business Development d. Bespoke Reporting (all channels) e. Call Centre operated Monday-Friday 9am-5pm f. Email Management and CRM g. Order Processing Solutions via Jigsaw 360 h. B2B Gift Card Fulfilment (physical and digital) i. Launch new B2B gift card products e.g. Insurance Replacement Cards. j. Finance – Invoicing, Credit Control & Bank Reconciliation k. Full Liability on all B2B Gift Cards sold. l. Agency & Partner Management You will benefit from dedicated account management, leading day-to-day communication including reporting needs (weekly and ad-hoc), problem resolution, communication of partner and sales development as well as any market or industry insight. In addition, your business growth and channel strategy would be led by our Client Director, Katie Wilkinson who attends monthly and/or quarterly reviews. Jigsaw’s shareholders also attend as required. B2C Channel Jigsaw we create, deliver, manage, and host E-Commerce site for both B2C and B2B inclusive of fulfilment for Physical and digital, customer service portal, fraud liability, handling funds and reporting and help drive sales at forecourts. This would include: - 1. B2C a. Physical cards • Multiple possible designs/sleeves • Fixtures for Stores and training packs • Fulfilment • Stock Management to stores if required. b. Digital Cards • Variety of designs (easily regularly updated and reviewed to reflect occasions/marketing/product launches) • Instant access (SLA to be provided) • Apple Wallet capability • Send via SMS option (WhatsApp Q4 2021) 2. Order & Payment Handling a. Liability – Jigsaw as merchant of record b. Finance flow c. Fraud management d. Security settings (3DS, CV2, AVS, 3rd man) 3. Reporting • Success/ failed report, custom date ranges • Automated reporting – instant access 4. Customer Services • Contact with Jigsaw from within the portal • Support and training sessions B2B Channel Jigsaw Business Solutions specialize in driving sales of gift cards in corporate markets. As well as providing strategic planning and new product innovation, Jigsaw would launch and then manage relationships with all B2B buyers, including all key motivation agencies, major blue-chip, Insurance Companies, FMCG and other large organizations, Prepaid Card Schemes, 3rd Party Online Channels, and Product Innovation. We are unique in that we work closely with all gift card re-sellers and digital distribution agents such as SVM, NGC, WeGift, and Tillo. These channels/opportunities would include, but are not limited to: - • Employee Benefit Schemes • Voluntary Benefits • Staff/Team Rewards • Trade Promotions • Customer Recruitment & Retention • Loyalty & Cashback • Sales Promotion • Insurance Replacement • Incentive and Motivation • B2B Direct Programmes • Christmas Savings We would work closely with internal teams, arrange regular key stakeholder and opportunity meetings to ensure we are delivering incremental revenue, partnering with the right brands, and maximizing your B2B sales channel to its full potential. 1. For Business • A transactional site to purchase cards up to £2,500 • Enquiry form as currently available for orders above £2,500 • Product & Fulfilment • Handle any internal / direct approach to Shell HQ 2. Order & Payment Handling • Liability – Jigsaw as merchant of record and full credit risk • Finance flow • Fraud management • Security settings (3DS, CV2, AVS, 3rd Man) 3. Reporting • Success/ failed report, custom date ranges • Automated reporting – instant access 4. Customer Services • Contact with Jigsaw from within the portal • Support and training sessions Project Launch and Timescales Jigsaw will work closely with your internal teams to support the project and where possible do this with limited impact on internal resource. Jigsaw has experience of launching large scale gift card projects. As part of the process we will create and deliver all the required documentation and project plans that will enable a smooth project as well as offering full project support from the initial workshop through to hyper care once the proposition is live. Full Project Plan and Key Milestones Jigsaw will provide a full project plan with key milestones once the initial high-level requirements have been signed off. This will include what internal resource would be required and both parties can agree on a Go Live date.