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Nexthink gives its customers, which are companies just like yours, exactly that, a true understanding of every employees’ actual experience.
About
Nexthink gives its customers, which are companies just like yours, exactly that, a true understanding of every employees’ actual experience. Our patented, award-winning and proven technology enables enterprise businesses to drive up Quality of Service, the success of IT transformation programmes, whilst also reducing operational risk and costs. Employees’ demands are the same as the businesses they work for – “They want it better; faster; cheaper; safer.”
Key Benefits
How does Nexthink help then? Better… Net Promoter Score – for example, transformation success rate – on time, within scope and with faster adoption. Whether Windows 10, or other major investments like technology refresh. Service quality – whether finding major outages before they spread, or, increasing the pro-active fix rate of your service desk, or, 40% reduction of the incidents logged. Targeted communication, resulting in employee response rates >60%, compared to the norm of 20%. Single-click self-help to the most common issues – company-wide. What would this mean for you? Faster… 15% reduction in MTTR Automatic fixing of performance sapping issues, no matter how many users/ employees effected, and whether they realised it or not. Feedback, decision and action from the employees, company-wide. Employee-level detection, isolation and repair of malicious viruses. We have customers who successfully manage 5 mergers or acquisitions a month – connecting, registering or de-coupling kit and systems What could a 3% employee productivity gain do for your reputation? Cheaper… Using only 60% of the budget used for a Windows 7 roll-out, to roll-out Windows 10. 45+% reduction of the incidents logged with the service desk. Precise understanding of company-wide assets – device and software licences. What needs to be done for less for you? Safer… Real-time and continual employee-level compliance monitoring and enforcement – we can tell you in seconds, who’s not patched, who, or what is using non-compliant software or hardware configurations. Insider threat detection Detection of abnormal or erroneous behaviour. Monthly, weekly, daily, hourly or even up to the minute and granular enterprise-wide compliance reports, in seconds.
Applications
Nexthink is unique, as we see all activities, of all employees, all the time, in real time, across all apps, from all devices to all destinations. Put another way, we see things from the perspective of how your employees actually consume IT services and use their equipment. Also, we communicate with them in context and at the opportune time, and where necessary take action, automatically.