LoyaltyPlus CRM

About

LoyaltyPlus CRM offers a full 360 solution incorporating: • Automated accruals and redemption initiated through multiple channels including Point of Sale • Automated retro credit functionality • Intelligent customer segmentation based on pre-defined rules • Customer Insights through advanced Analytics • Multi-partner transactional tracking and invoicing capabilities • Automatic generation of work queues for service centre agent and workflows to ensure efficient member interactions • Transaction and Event Billing • Service Management • Automated creation and distribution of card and correspondence fulfilment data files • Seamless Systems Integration to 3rd party systems • Internet Deployment • Automated capture of email interactions (stored in member profile) with assignment to workflow engine with automated reply to standard queries • Marketing Campaign Management (SMS, email and surface email with tracking of campaign success) • Intelligent customer grouping for campaigning and reporting • Member Communication Services • Specific corporate membership functionality • Transactional and event tracking • Internet deployment • Automated member correspondence through triggers • Member value calculation to support identification and segmentation • Multi-lingual capability in customer communications (current languages deployments include English, Afrikaans, French, Mongolian, Azerbaijani, Russian, Spanish, Swahili and Romanian) • Automated card and correspondence fulfillment with the ability to manage correspondence kits based on segmentation • Advanced real-time reporting capabilities with Standard Reports, Data Extraction Utility and Report Builder • Business Intelligence Tool integration