Register for free to
view the full innovation profile.
We help large companies access, analyse and act on data to automate enterprise processes with a focus on revenue, efficiency, customer experience and demand management.
About
The AltViz platform is designed to complement and extend the functionality of core systems (e.g. SAP, Salesforce) and enable intelligent automation across a range of customer, internal and supplier facing business processes. It delivers intelligent automation services powered by artificial intelligence, machine learning and advanced analytics using configurable, cloud-native platform components. It deploys easily and integrates with existing systems to connect siloed data, people and processes across the enterprise. Most companies struggle to achieve operational excellence because up to 95% of their data is either poor quality or unstructured. AltViz helps firms access data from different silos (ERP, CRM, emails, call recordings, etc) and harness the power of AI to continuously improve insights and business performance. At the heart of the platform is a cognitive engine that supports multiple data science techniques including natural language processing, classification, prediction, optimisation, voice analytics, sentiment analysis, anomaly detection and feedback loops. Cognitive insight is then combined with specific business rules to automate complex, end-to-end business processes. Our platform is designed to complement existing robotic process automation (RPA) and data science initiatives enabling digital transformation at scale.
Key Benefits
We make intelligent automation simple. Our platform enables the following core capabilities: - Ingestion of streaming data from multiple sources using APIs, not user login screens used by RPA - Analysis of multiple structured and unstructured datasets (text, image and voice) using a library of AI techniques - Automation of complex, variable, end-to-end workflows which span multiple systems and teams - Unified, centralised deployment and simplified governance model - Multifunctional platform to deliver a wide range of automations across the enterprise Our solution deploys quickly and integrates with a range of systems, bots and data science tools. It adjusts to new business requirements. It supports multiple use cases and grows with organisations evolved their automation strategy. We enable customers to obtain the benefits of AI without data scientists and deliver scaled automation without bots, bot engineers or building a center of excellence.
Applications
We solve customer challenges use-case by use-case, all built on a common platform. This allows us to rapidly expand within an organisation and solve multiple problems based on the same data connections. AltViz clients have achieved amazing automation results within months of deploying the platform to: - Cut production waste by 50%, decrease order processing times by 180 minutes and improve demand planning accuracy through automated order monitoring and feedback loops. - Increase average sales 295% through digital product catalogue optimisation and automated recommendations. - Expand customer satisfaction and quality assurance capacity 1,400% using automated call analysis to detect call handler errors and customer insights. - Reduce the volume of financial records manually reviewed by 85% and improve financial controls using automation. - Improve the accuracy of forecasts, relevance of alerts and responsiveness to changes in demand and supply by incorporating external datasets from customer point of sales and supplier inventory systems.