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Bridge the visual gap between customers & contact centres Agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions.
About
Visual remote assistance technology with a rich compliance, governance, environmental and social benefits. Remote and onsite usage, unique features include Measurements, 3D Digital twins / 2D floor plans, onsite or offsite use, audit trails plus integration with platforms such as Symbility. Support of Engineer to Consumer/Engineer (Mobile to Mobile) or Call centre to consumer (Desktop to Mobile).
Key Benefits
Disrupts traditional methods by providing a easy to use visual assistance solution so that organisations can reduce costs, improve customer service which will reduce carbon emissions and delivery better staff wellbeing and compliance
Applications
Customer support in assisting with home emergencies / insurance claims (boiler/water leaks/electrical faults/damage). Engineers providing technical expertise remotely, allowing remote equipment repair (coffee machine, vehicles etc).