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We help people in hard to reach places get heard. By providing your stakeholders with our portal, you can capture valuable ideas & insights to create better products & experiences
About
During the initial stages of Covid-19 in March 2020, we created a platform to help the NHS get continuous improvement insights from nurses and patients, identifying blockers and seeing opportunities to improve efficiency in a quick, real-time way. Whether it be nurses, employees, farmers or end-user customers, many people have key insights to share but no one platform to go to in order to get their idea heard. Surveys are slow and restrictive in their approach. Consultants, focus groups or interviews are time consuming and costly. Our platform provides a quick, real-time approach to capturing and analyse large amounts of qualitative data - enabling decisions that create better customer experiences, build better products or improve operations efficiencies. With funding from Innovate UK, we're now looking to partner on interesting use cases to help people get their voice heard.
Key Benefits
Getting insights quicker improves the speed at which key decision on product, operations, manufacturing or customer experience can be made. Being able to see problem areas, spot areas of opportunity in an agile and inclusive way, taking into account more far reaching voices or stakeholders results in better societal and economic outcomes. Engaging all departments or stakeholders to find ideas or continuous improvements that address your challenges - impact customer experience or build innovations, specifically where that insight may be hard to reach - due to geographic spread or access to a specific channel. The results of these could easily ensure compliance, increase efficiency, mitigate risk, improve the environment, increase revenues, reduce cost, improve customer care.
Applications
Understand or improve the customer experience Reach unheard voices Reach previously unobtainable insights or ideas Spot ways to reduce risk or improve compliance See blockages, waste or unnecessary cost in processes Find ways to become more sustainable Listen and understand to employees, customers, partners