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Our CUSTOMER-CENTRIC ENGAGEMENT platform uses individual customer data to tailor messaging, driving omnichannel sales, enhancing the customer experience & fostering strong loyalty
About
Back in our early days around 2001, our founder and Deputy Chairman Gavin Dein, had a goal to help football supporters to get close to the action – enjoying affordable stadium football whilst ensuring clubs also benefit commercially. He rolled out numerous loyalty schemes for some of the biggest clubs in world football.
It was this simple idea that gave birth to the business we now call Reward. We get customers closer to the things that they care about and in doing so, we ensure banks and retailers alike benefit from more rewarding and profitable interactions.
It’s a simple yet powerful approach that is transforming the world of loyalty as we know it.
Key Benefits
We use advanced predictive analytics from spend, location and demographic data to help you understand your customers better. Having sight of our cardholder’s spend in your stores, with your competitors and in the wider market enables us to co-create offers that are unique in the market, personalised for the individuals and only available through our platform. We do this for 100’s of leading retailers in 20+ countries across the globe.
Applications
Reward is in a unique position for retailers as we understand consumer spending habits and can build bespoke campaigns tailored to their objectives of acquiring new customers, engaging existing customer, and reengaging lapsed customers through segmented and personalised one to one offer. Through our redemption store (gift cards) and Insights we can have a wider holistic offering to give them greater overall business value.
With closed user group bank and card scheme programmes running across the UK, EMEA and APAC we have access to over 375 million opted in cardholders which we can engage to meet our retailer partners’ goals.