Register for free to
view the full innovation profile.
People often report leaks on Twitter, but to the wrong companies and not using the words you’d expect. Wordnerds finds them regardless, so that you can act on them instantly.
About
Wordnerds is a SaaS platform offering NLP and linguistics-based text analysis, which we combine with social listening to offer organisations unparalleled insight into their market. Working with Northumbrian Water on a Proof of Concept, we identified that often customers reporting leaks were doing so to the wrong organisation - often tagging in the council, rather than their water provider. Poor communication / untimely responses between the council and the water company can cost £££ in wastewater every year. Our platform can be configured to find instances of people reporting leaks via Twitter, both tweets aimed at water companies and those that aren’t, in real time. We can target specific geographical areas, and using AI we can identify relevant tweets irrespective of the vocabulary used to describe the leak. Once a tweet has been established by the platform as a leak issue, it will trigger an email alert to the water provider so that they can deal with the problem instantly.
Key Benefits
Water companies using the Wordnerds platform will have access to valuable information about leaks that was previously hidden from them. This will allow them to: Find, and therefore fix, leaks more quickly Demonstrate to Ofwat that they are making all efforts to reduce Customer Minutes Lost A key benefit of using Wordnerds over any standard social listening platform is our unique ability to understand context. Other platforms might allow water companies to track untagged tweets by keyword, but you would end up bombarded with tweets about leaked secrets and leaky bladders. Our cutting-edge blend of AI and concordance linguistics allows us to cut through the noise and identify only the posts that will actually make an impact on the maintenance of the clean water network. The platform’s alert function means that minimal extra resource will be required to use Wordnerds - alerts will be emailed directly to any named colleagues at the water company so they won’t have to learn or monitor additional software.
Applications
Our approach is applicable to any regulated industry seeking to identify issues earlier, in order to: Reduce costs by fixing problems before they escalate Improve customer care Demonstrate a proactive approach to regulators