Effective Verbal Communication: Essential Practices for Managers

When it comes to management, effective verbal communication is a cornerstone for fostering success. As managers, guiding your team towards clear, productive dialogue is extremely important. Effective communication isn’t just about talking—it’s about ensuring that every interaction is purposeful, clear, and contributes to the team’s objectives. Here are some actionable behaviours that can empower your communication arsenal and enhance your effectiveness as a manager.

Proposing

Drive the conversation forward within your team by initiating new ideas or suggestions.

Example – ‘Let’s set up a review of our financial accounting processes. I suggest that we reduce the number of tables by 15%.’

Testing Understanding

Always ensure that you establish whether the other person has understood what is being said. Being on the same page is crucial for avoiding any misunderstandings.

Example ‘Can I just check that we’re talking about the same thing?’ or ‘Can you explain your thoughts a bit more?’

Seeking Information

Seek facts, opinions or clarification from another person to make sure that all the information has correctly been communicated. By seeking information, you can fill in the gaps and make informed decisions.

Example – ‘Whom will you be delegating this to?’ or ‘Can you tell me where you are on this objective?’

Summarising

Summarises, or restates in a compact form, the contents of previous discussions or events.

Example – ‘OK, so we have agreed: (a) to take legal action; (b) to take it before May.

Supporting

Make a conscious and direct declaration of support for another person in their concepts and opinions. Expressing support shows that you value their contributions and are willing to stand behind their decisions.

Example – ‘Yes, I will go along with that’ or ‘Sounds OK by me.’

Disclosing

Openly share personal feelings, values, and experiences when appropriate. Disclosing personal insights or past experiences helps others see you as relatable and empathetic.

Example – ‘A few years ago, I experienced a similar problem which I found very distressing.’

Effective verbal communication is vital for successful management. By mastering these practices—you can lead your team with clarity and purpose, fostering a culture of open dialogue and mutual respect. This enhances day-to-day interactions and drives better outcomes.